Covid-19 Response

Apollo Draperies, Inc COVID-19 VIRUS POLICIES AND PRACTICES

Updated: 3/22/2020

With the recent COVID-19 Virus situation, the following policies and practices have been implemented at Apollo Draperies, Inc for the safety of our employees and customers. These will apply as long as the COVID-19 Virus is deemed a public health crisis by the Federal and State of Ohio governments. We want to express our sincere appreciation for the healthcare workers and first responders – they truly are the REAL hero’s during this time of crisis.

Ohio Stay At Home Order & Effect on Apollo Draperies, Inc

The Ohio government “Stay At Home” Order provides certain exemptions for businesses to operate. Apollo Draperies, Inc is considered an essential business based on the following sections: Critical trades. Building and Construction Tradesmen and Tradeswomen, and other
trades including but not limited to plumbers, electricians, exterminators, cleaning and janitorial staff for commercial and governmental properties, security staff, operating engineers, HVAC, painting, moving and relocation services, and other service providers who provide services that are necessary to maintaining the safety, sanitation, and essential operation of residences, Essential Activities, and Essential Businesses and Operations

Apollo Draperies, Inc will conduct business during the “Stay At Home” Order as follows:

  • All complimentary shop at home consultations will be conducted through virtual
    appointments with one of our Certified Window Fashion Consultants.
  • Any customer service help requests will be performed remotely by virtual means when
    possible.
  • All service calls that require onsite assistance with one of our Installers will be tentatively scheduled for a time period following the lift of the Stay at Home order. On-site project installation work will only be done at locations that have less than 5 people present and is an Essential Business and Operation.
  • Our showroom, workroom, and offices are closed and our employees are working remotely from home until further notice.
  • General administrative activities will be done using a “Work from Home” model

Entire Organization

  • Avoid contact with people who are sick.
  • Avoid touching eyes, nose, and mouth.
  • Stay home if sick, except to get medical care.
  • Cover coughs or sneezes with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces.
  • Wash hands with soap and water for at least 20 seconds.
  • Instructions to inform management of any fever or illness in their family or home
  • Instructions to notify management if they have been in contact with someone who has contracted the COVID-19 virus or if they have been in contact with someone who has notified them that they have been exposed to the virus.

Installation Team

  • Usage of latex hand gloves on job sites and service call.
  • Disposals of gloves after use on a site.
  • Usage of disinfecting wipes and hand sanitizer by all technicians in the field.
  • A “no handshake” rule for our customers and staff.
  • All communication to be conducted at a 6 foot distance between our technician and our customer. Daily cleaning of laptop and mouse with Lysol and paper towel.
  • Daily cleaning of hand tools with Lysol and paper towel.
  • Instructions to inform management of any fever or illness in their family or home
  • Instructions to notify management if they have been in contact with someone who has contracted the COVID-19 virus or if they have been in contact with someone who has notified them that they have been exposed to the virus .

Complimentary Consultations

To learn more about having Hunter Douglas Designer Shades with PowerView® Automation installed at your home in the Cincinnati, OH, area, contact Exciting Window! by Apollo today.

Take Your Window Treatments to the Next Level

At Exciting Windows! by Apollo, we believe in providing our customers with top-quality products and personalized customer service to help them create the home they’ve always dreamed of. Let’s work together to do the same for your home.

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Here’s How The Process Works

Enjoy the exciting parts of transforming your home while we handle the stressful stuff.

Initial Consultation

1. Initial Consultation

Schedule a visit to our showroom or talk with us on the phone. We’ll make sure we understand what you need to accomplish.

Designer Home Visit - Apollo Draperies

2. Designer Home Visit 

We come to your home to experience your unique style first-hand and discover how your new design can express it. 

Fabrication and Installation - Apollo Draperies

3. Fabrication and Installation

Your designs are handcrafted by master seamstresses and installed by highly-trained, certified technicians. 

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Super Service Awards 2020
Best of Houzz customer service Award-2020
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