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Dear clients and friends,

We hope you are maintaining good spirits in this challenging time. We care deeply about the health and safety of our community, our employees, and our clients.

We have a safer At Home experience already lined up for you. We are excited to announce that we are now offering VIRTUAL CONSULTATIONS! This means we can still help you Dream and Design and we will Deliver! Whether you are currently working with us or considering it, we will still help you make your home more welcoming, beautiful, and functional. We know you will be thrilled with our Online Design at a Distance approach.

For our current clients, nothing changes for you at the moment but please feel free to contact us if you have any questions regarding your project.

If you are considering custom window coverings, all you need is a computer or tablet and we can connect you with one of our Certified Window Fashion Consultants via our new virtual experience. Simply schedule your Virtual Consultation, and we’ll meet with you online and be able to provide the same level of trust and expertise our clients have come to know and trust.

A Special Thanks To All Healthcare Workers who are the real Hero’s during this crisis!

Our Process
1
Schedule Your Virtual Consultation

Select a date and time that works best for you and we’ll connect you with a professional design consultant to discuss your upcoming home improvement project. Our team will setup a video conference with you from the comfort of your own home using Zoom, our easy to use video conference platform using your mobile device or home computer.

2
Connect With a Designer

Our design team member will video conference with you and you’ll have the opportunity to show us your home and share your vision. We will then share exciting design options and ideas for how we can bring your project to life.

* Your consultant may ask you to provide some additional photos and measurements of your home in order to better assist you.

3
Your Personal Solution

Once we have finished assessing your space and reviewing your needs, we’ll provide an exact price. Most of the time, contractors won’t even provide you a quote until they come to your home - with virtual consultations we take that step out of the equation! Based on your project, your consultant will then walk through payment plan options designed to fit your budget.

 

Exciting Windows! By Apollo Covid-19 Virus
Internal Policies and Practices
Created 3/22/2020
Updated 6/25/2020

With the recent COVID-19 Virus situation, the following policies and practices have been implemented at Exciting Windows! By Apollo for the safety of our employees and customers. These will apply as long as the COVID-19 Virus is deemed a public health crisis by the Federal and State of Ohio governments.

Ohio Stay Safe Order & Effect on Exciting Windows! By Apollo

  • The Ohio government “Stay Safe” Order provides guidelines for businesses to operate which Exciting Windows! by Apollo has implemented to conduct business as follows:
    • “Face to Face” Shop at Home sales appointments or showroom visits will be performed using face mask coverings that cover nose, mouth, and chin by our staff. Social distancing of 6 feet will be observed.
    • On-site project installation work and/or service calls will only be done at locations that have less than 5 people present and our staff will wear a mask. Social distancing of 6 feet will be observed.
    • Any staff interaction and/or staff to customer interaction will utilize social distancing by having all communication conducted at a 6 foot distance between each other as well as wearing a mask.
    • The Showroom is open by appointment only and no more than 4 people including our staff will be permitted in our showroom at the same time.
    • General administrative activities will be done using a “Work from Home” model for the majority of time. Our on site sales staff, workroom staff, and installers will be greatly reduced until further notice.

Entire Organization

  • Avoid contact with people who are sick.
  • Avoid touching eyes, nose, and mouth.
  • Stay home if sick, except to get medical care.
  • Cover coughs or sneezes with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces.
  • Wash hands with soap and water for at least 20 seconds.

Internal Operations Team:

  • Daily wiping down of remote controls and touchscreens.
  • Daily wipe down of all door hardware.
  • Daily usage of cleaning agents on commonly used surfaces (for example, doorknobs, workstation tops, keyboards, tablets, lunch room table, restrooms).
  • Implementation of a set of questions to ask our customers before sending sales personnel and installers to their homes.
  • Provision of disinfection wipes and hand sanitizer, gloves, and masks (as supplies permit), otherwise liberal washing of hands and usage of paper towel with Lysol Cleaner

Shop At Home Sales Team, Installers, & Service Call Team :

  • Option for Virtual Design Consultations
  • Usage of face mask coverings by all employees that cover nose, mouth, and chin on Shop at Home sales calls, installations, and service calls.
  • Usage of latex hand gloves on Shop at Home sales calls, installation and service call.
  • Disposals of gloves after use on a site.
  • Usage of disinfecting wipes and hand sanitizer by all employees in the field.
  • A “no handshake” rule for our customers and staff.
  • Usage of social distancing by all communication conducted at a 6 foot distance between our employees and our customers.
  • Daily cleaning of laptop and mouse with Lysol and paper towel.
  • Daily cleaning of hand tools with Lysol and paper towel.

“Exciting Windows by Apollo did a fabulous job in creating the low-profile look we wanted in our new condo and we are able to operate it all with a push of the button. Style and technology all at once. The service was excellent and very much on time.”

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8353 Vine Street
Cincinnati, OH 45216
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